Information We Collect
When you use Dropcurb, we collect:
- Contact Information: Name, phone number, email address
- Address Information: Pickup address, zip code, city
- Order Details: Items for pickup, photos, pricing, pickup date
- Payment Information: Processed securely through Stripe
- Device Information: IP address, browser type, for analytics
How We Use Your Information
- To process and fulfill your junk removal orders
- To communicate with you about your pickup via SMS and email
- To send booking confirmations and driver updates
- To send promotional offers (with your consent)
- To improve our services and customer experience
- To comply with legal obligations
SMS Communications
When you provide your phone number and consent to SMS messaging:
- We send booking confirmations, driver updates, and quotes
- Message frequency varies (typically 2-5 per booking)
- Standard message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance
See our SMS Consent page for full details.
Third-Party Services
We use trusted third-party services to operate Dropcurb:
- Stripe: Payment processing
- Twilio: SMS messaging
- Supabase: Data storage
- Vercel: Website hosting
Each provider has their own privacy policy governing their use of your data.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Order records are kept for accounting and tax purposes. You may request deletion of your personal data by contacting us.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Opt out of SMS messages (reply STOP)
Security
We implement appropriate security measures to protect your personal information. Payment data is handled securely by Stripe and never stored on our servers.
Contact Us
For privacy-related questions or requests: