Service Description
Dropcurb provides curbside junk removal services. You stage items at your curb or driveway, and our independent haulers pick them up on your selected date. We do not enter homes or buildings.
User Obligations
By using Dropcurb, you agree to:
- Provide accurate contact and address information
- Stage all items curbside by noon on your pickup date for same-day orders, or by 8:00 AM for next-day orders
- Ensure items are accessible without entering private property
- Not include hazardous materials (chemicals, paint, batteries, etc.)
- Pay the quoted price at the time of booking
Pricing and Payment
- Prices are quoted based on item type and volume
- The quoted price is final and guaranteed
- Payment is processed securely through Stripe
- Refunds are available if pickup cannot be completed due to our error
Pickup Terms
- Pickups occur on your selected date between 8:00 AM and 8:00 PM
- We do not guarantee a specific time window
- Items must be visible and accessible from the curb
- If items are not found, a restocking fee may apply
Communication Consent
By providing your phone number and checking the consent box, you agree to receive SMS messages from Dropcurb including:
- Booking confirmations
- Driver updates and pickup notifications
- Quote reminders
- Promotional offers
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. See our SMS Consent page for details.
Prohibited Items
We cannot accept the following items:
- Hazardous materials (chemicals, solvents, pesticides)
- Paint and paint cans (unless completely dried)
- Batteries and electronics with batteries
- Medical waste
- Tires (special handling required)
- Asbestos-containing materials
Limitation of Liability
Dropcurb's liability is limited to the amount paid for the service. We are not responsible for items left at the curb that are removed by third parties before our hauler arrives. We recommend staging items on the morning of your pickup date.
Cancellation Policy
- Cancel more than 24 hours before pickup: Full refund
- Cancel within 24 hours: 50% refund
- No-show (items not staged): No refund
Changes to Terms
We may update these terms from time to time. Continued use of Dropcurb after changes constitutes acceptance of the new terms.
Contact Us
For questions about these terms: