Do Furniture Stores Remove Old Furniture? Every Store Compared [2026]

Six major retailers offer some form of old furniture removal:

• •Ashley Furniture: Offers haul-away service when you purchase new furniture with delivery. Fees vary by location and are set by individual stores. Ashley's service covers couches, beds, dining sets, and most furniture types. Ask your sales associate at purchase to confirm availability and pricing.

• •La-Z-Boy: Removes old furniture free of charge when new pieces are delivered. They also partner with local charities — when you donate through their program, your old furniture is picked up free and you receive a discount on your new La-Z-Boy purchase.

• •Bob's Discount Furniture: Handles removal and disposal of old furniture during delivery, provided the old furniture is in safe and sanitary condition. This is included with their delivery service. They will not take heavily damaged, pest-infested, or extremely soiled items.

• •Rooms To Go: Includes old furniture removal with delivery on qualifying purchases. They focus on responsible disposal through recycling and donation partnerships.

• •Pottery Barn: Removes old furniture during delivery of new items as part of their White Glove delivery service. This premium delivery option includes in-home setup, unpacking, and removal of your old piece.

• •Costco: Offers haul-away in select areas for appliances and mattresses, but not general furniture. Reddit users report that delivery teams sometimes haul away old couches for a generous tip, though this is not official policy.

Several popular retailers explicitly do not offer old furniture removal:

• •Wayfair: Provides delivery and assembly services only. Multiple Reddit threads confirm Wayfair will not dispose of old furniture. Their service is limited to bringing in the new item and setting it up.

• •Crate & Barrel: Does not offer any delivery pickup or removal services, according to PerkStreet's research.

• •West Elm: Does not officially offer furniture removal. However, customers report that delivery teams will sometimes agree to take old furniture for a $20–$50 tip. This is entirely at the discretion of the delivery crew and is not guaranteed.

• •Macy's: Provides mattress and furniture delivery but does not include haul-away of old items. Their delivery terms specifically exclude furniture removal.

• •AllModern, Arhaus, American Signature, Birch Lane: None of these retailers offer old furniture removal or pickup services.

IKEA takes a different approach. Instead of removing old furniture during delivery, they operate a year-round Buyback & Resell program at participating stores.

Here is how it works: bring eligible IKEA furniture to your local store and they will buy it back for store credit. The credit amount depends on the item's condition — items in good condition get the highest credit. IKEA then resells the furniture in their "As-Is" section or recycles it.

The catch: the Buyback program only accepts IKEA-brand products in specific categories. You need to transport the furniture to the store yourself. And the credit is store-only — no cash option. But if you are already planning to buy new IKEA furniture, this effectively reduces your purchase price while responsibly disposing of the old piece.

If you bought from Wayfair, Crate & Barrel, West Elm, or another store without removal service, you have several options for getting rid of the old furniture:

Even at stores that offer removal, the service is not always automatic. Follow these tips to make sure your old furniture leaves when the new arrives:

• •Ask at purchase: Confirm haul-away availability and cost before you buy. Not all store locations offer the same services, and policies change frequently.

• •Schedule in advance: Most stores require haul-away to be added to the delivery order before the delivery date, not on the day of.

• •Prepare the old furniture: Empty drawers, remove personal items, and make the piece accessible. Delivery crews are on a schedule and may skip removal if the old furniture is buried behind other items or upstairs in an awkward location.

• •Know the conditions: Bob's and others require old furniture to be in "safe and sanitary condition." This means no bed bug infestations, no heavy mold or mildew, and no structural hazards. If your old couch is in rough shape, the delivery crew may refuse it.

• •Have a backup plan: If the delivery crew declines removal, you need an immediate alternative. Having Dropcurb bookmarked lets you schedule same-day curbside pickup for $79 — move the old piece to the curb after the new one is inside.

LoadUp explains that liability is the primary reason most furniture retailers skip old furniture removal. Hauling away used furniture exposes stores to risks including property damage (scratching floors and walls on the way out), pest transfer (bed bugs, fleas), and disposal liability (proper handling of materials).

The economics also do not favor it. Delivery crews are optimized for speed — every extra 15–20 minutes spent removing old furniture delays the next delivery. Dump runs add fuel costs and tipping fees. For retailers operating on thin margins, old furniture removal is a cost center that slows down their most expensive operation.